Refund policy

RETURNS
IN STORE PURCHASES (OFF THE RACK)
We do not offer an exchange or refund for change of mind or change of circumstances. We have change rooms for you to try on garments before you purchase to ensure you are satisfied with your purchase. In addition, we do not offer an exchange or refund on items that have been special ordered (see below for more information). All sales are final. 

If an item is found to have faults it must be returned within 24 hours of purchase, however after this time it is classified as wear and tear. If an item is found to have faults it is up to the discretion of the store as to whether it is fixed, exchanged or refunded. We can not refund any items where garments have been washed or laundered as we can not take responsibility for this.

Please do not send your purchase back to the manufacturer.

SPECIAL ORDERS (INCLUDING BUT NOT LIMITED TO ALL BRIDAL AND BRIDESMAID DRESSES)
Special orders are ANY item that is not held as stock in the store and is ordered in for you. There are no refunds on any deposits for special orders once an order has been placed. There is no cancellation available. If you do not wish to proceed with your order you forfeit your deposit and remain liable for the balance. This includes bridal gowns, bridesmaid gowns, evening wear and any other special size or custom colour request order to fulfil customer size or colour requests. The final choice of size and colour is the customers responsibility. All sales are final. 

ONLINE PURCHASES
We do not offer a refund for change of mind or change of circumstances. We do not offer exchange or refund on sale items.
Refunds will only be given on faulty garments when we are notified within 24 hours of delivery and received back in store within 7 days. Shipping costs are non refundable. We take no responsibility for freight or delivery delays. 

REFUNDS (if applicable)
If you are approved for a refund we will notify you within 7 days of receipt of the garment. Your refund will then be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days. 

There are certain situations where refunds will not be granted: (if applicable)

-Any item not in its original condition, missing tags, does not have the original receipt, is damaged or missing parts for reasons not due to our error.
-Any item that is returned more after than 7 days.
-We have the right to deny these refunds and the item will be returned to you at your cost.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@southcoastbrides.com.au

Sale items (if applicable)
Unfortunately sale items cannot be refunded or exchanged due to change of mind or change of circumstances. They are sold in as is condition. No special orders can be placed on sale items.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@southcoastbrides.com.au and send your item to: 45-53 Kinghorne St, Nowra ACT 2541, Australia. Exchanges when approved may take 12-20 weeks if they need to be re-ordered for you (as per designer stock availability and timelines).

Shipping
To return your product, you should mail your product to: 45-53 Kinghorne St, Nowra NSW 2541, Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.