Shipping, Returns & Refunds

REFUNDS


IN STORE PURCHASES
We do not offer a refund for change of mind. We do offer a strictly 7 day exchange if goods are returned in original brand new condition with tags still attached. To be eligible for a 7 day exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your exchange, we require original receipt as proof of purchase. We have change rooms for you to try on garments before you purchase to ensure you are satisfied with your purchase.

Refunds are gladly given on faulty goods within 14 days of purchase, however after this time it is classified as wear and tear and we can not offer a refund. We can not refund any items where garments have been washed as we can not take responsibility for this.
Please do not send your purchase back to the manufacturer. Once your item is returned and inspected, we will either approve or decline your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

SPECIAL ORDERS
There are no refunds on deposits for special orders once an order has been placed. There is no cancellation available. If you do not wish to proceed with your order you forfeit your deposit because our store will still have to purchase your order. This includes bridal gowns, bridesmaid gowns, evening wear and any other special size order to fulfil customer size or colour requests.

ONLINE PURCHASES
We do not offer a refund for change of mind.
If your garment is the wrong sizing we will gladly swap it for another size if we still have the stock available but you will need to call the store immediately to arrange this. You will be responsible for the shipping costs.
Goods must be returned within 10 days from the receipt of your goods via post.
Refunds will only be given on faulty garments within 14 days from the date of your order being placed. Shipping costs are non refundable.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

There are certain situations where only partial refunds may be granted: (if applicable)

-Any item not in its original condition, missing tags, does not have the original receipt, is damaged or missing parts for reasons not due to our error.
-Any item that is returned more than 14 days.
-We have the right to deny these refunds and the item will be returned to you.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@southcoastbrides.com.au

Sale items (if applicable)
Unfortunately sale items cannot be refunded or exchanged. They are sold in as is condition. No special orders can be placed on sale items.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@southcoastbrides.com.au and send your item to: 45-53 Kinghorne St, Nowra ACT 2541, Australia.

SHIPPING

To return your product, you should mail your product to: 45-53 Kinghorne St, Nowra NSW 2541, Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

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